08/18/2014

How to Get a Job at Yelp

Posted by Roselin R.

If you're looking for the best anything in your neighborhood, check out Yelp.com for reviews and recommendations. The site was founded in 2004 to connect consumers with great local businesses like hair salons, plumbing companies, and restaurants. Now an average of 138 million users visit the site each month and write more than 61 million local reviews.

A job at Yelp will build your skills in communication, sales, and engineering as you connect with local businesses in sales roles or code a beautiful site or app behind the scenes. Employees mix work and play in offices across the country and in Europe — the New York office has a game center with Playstation, and there's Keg Time, a hackathon creation that allows the New York team to have virtual happy hours with the offices in San Francisco and Phoenix.

Employees work hard at Yelp, too. If you do well in your department you can find yourself in the Presidents Club — a elite group of top producers within that company that are sent on a fully paid trip to Mexico. 

Interested in applying for a job at Yelp? In partnership with Jobvite, We spoke to the Sales Recruiting Manager Roselin Romney on what she looks for in the perfect candidate: 

Know the Nuts and Bolts of the Position 
Whether the job they are applying for is selling online advertising or developing algorism, the perfect candidate is bursting with enthusiasm for even the smallest part of the job. Our employees must be passionate about our mission: connecting people with great local businesses.

Think Locally
A passion for local communities and businesses is something everyone at Yelp shares. As our CEO says, if you're going to start a business, make sure it's one you won't get tired of thinking about 24 hours a day. Everyone at our company believes in our product and is excited to be able to share that with our customers. 

Enjoy a Good Hackathon
The engineering team holds quarterly hackathons to stay on their toes and challenge themselves. The ideas that the engineers come up with during the hackathons help advance the functions of Yelp.

Realize Your Goals
Each member of the Yelp Sales Development Program is provided training from the top sales executive on the floor. The employees are given a clear goal they must meet in order to get the next promotion.

Be a Cheerleader
Not literally (though a former NFL cheerleader is a member of the Yelp team). The sales team celebrates each new client with a bang on a gong and a round of applause.

Apply here. 

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06/25/2014

Day in the Life of a Yelp Scottsdale Account Executive

Posted by Roselin R.

Our next ‘Day in The Life’ spotlight features Suzanne “Suz” D., who started at Yelp in 2011 after years of experience handling collections and working as a massage therapist. She became an Elite Account Executive in 2013 thanks to her consistent work ethic and passion for Yelp. Her manager Rachel K. says she’s one tough cookie! According to Rachel, Suz’s belief in Yelp is very contagious and becomes clear very quickly on every call she makes. Think you’ve got what it takes to be the next Suz? Head on over to yelp.com/careers!

headshot.jpg Suz D., Account Executive

1. Why do you love being a part of the Yelp team?

From the moment I walked into the Yelp office, I was greeted with smiles. I noticed that the people there wanted to give 100% and were excited to be at work. Being part of a team is a great experience because we all genuinely help each other and want our co-workers to excel at their job.

2. What is a typical day in the office like for you?

The role of a sales person can have a negative connotation to it. As a sales organization, we work hard to break that stigma. I speak openly and honestly with the businesses I work with. I take pride in working with businesses that I feel will benefit greatly from our programs. I am proud to work for a company that stands strongly behind its mission.

unnamed.jpg Suz and friends getting in the Halloween spirit at Yelp’s Phoenix office.

3. What’s your advice for someone who might be interested in the Account Executive role at Yelp?

This is truly a fast-paced atmosphere. The phrase “work hard, play hard” is a true depiction of our company. You need to be a motivated person that knows when to focus on the job at hand. This job can come with its challenges and, at times, being on the phone all day can be draining, but how you handle it is what determines your success. You just never know what is going to happen from minute to minute - that’s what makes this job fun!

4. What’s your favorite thing about living in Phoenix? What are you up to when you’re not at work?

I moved to AZ 10 years ago from the East Coast. The area is rich with things to do and events to check out. There are plenty of outdoor activities to keep you occupied - from skydiving, to ziplining, rafting, hiking and so much more. I love trying new things. My most recent obsession is ziplining over the Wildlife Park. Yup, that’s right... 75 feet over lions and tigers and bears! I also enjoy chilling with my husband, or my friends at happy hour. Next I’m going to try flying trapeze classes!

l.jpgFocal Point Salon in Phoenix 

5. What are a few of your current favorite local businesses?

First off, Gilbert Yoga is the best yoga studio ever! They are everything yoga stands for - “authentic” as 1 Yelper puts it. For good eats, Joyride Taco House is my newest favorite place. It’s a great spot to chill with a couple friends. They have great food, fun drinks and, to top it off, it’s dog friendly. Finally, my friends and family know how I am about my hair. Sean at Focal Point Salon is the best stylist in town. You’re just gonna have to trust me on this one!

 

Day in the Life of a Dublin Yelp Associate Account Executive

Posted by Roselin R.

Say “buenos dias” to Ines C., an Associate Account Executive in Yelp’s Dublin office. Ines’ manager Estefania V. gives us the backstory on how she came to be a Yelployee. Sound like your dream job? Check out yelp.com/careers. We’re hiring!

Ines was working in a restaurant in London when a Yelp sales rep called to speak with her boss about Yelp’s advertising programs. She liked what she heard, and asked the sales rep if Yelp was hiring. She aced her interviews and joined the team in November 2013. When she was just four months on the job, Ines was chosen as part of a select group to open the Dublin office in March 2014. In April, her sixth month on the job, she was the top seller in local sales for Europe.

photo (2).JPGInes C., Associate Account Executive 

1. Why do you love being a part of the Yelp team?

I started in the London office and got chosen to come launch the Dublin office. I’m really glad I did because I love coming into the office every day. We have the most amazing space overlooking Iveagh Gardens. The energy is great, and everyone works really hard but we also know how to have fun whilst doing it!

collage.jpgYelp’s European headquarters in Dublin

2. What is a typical day in the office like for you?

Every day I come in and make myself a cup of coffee before jumping on the phones. We have a pretty good espresso machine that makes all the difference in the morning. I spend hours every day talking to small business owners but I always try to make it fun. I love finding new businesses who have a great Yelp page and helping them understand how Yelp can benefit their business.

3. What’s your advice for someone who might be interested in the Account Executive role at Yelp?

To do well in this job I think the key is to be really positive and you have to be willing to work very hard, especially in your first few months on the job when you’re learning the ropes. It’s not easy to make a business owner understand that Yelp is the right investment for them, but when you do, it’s completely worth the effort.

4. What’s your favorite thing about living in Dublin? What are you up to when you’re not at work?

Dublin is a small city - a big change coming from London. I love being able to walk everywhere. I don’t miss public transport at all! Despite being small, it’s a really lively place. Everyone here is really friendly and open - the pubs are always spilling out into the streets and as soon as the sun comes out, terraces all over town start buzzing. The live music scene is also really great. All sorts of international bands pass through Dublin, and there’s always some Celtic music to be heard at a local pub.

 irish design shop 2.jpg                                                                Irish Design Shop

5. What are a few of your current favorite local businesses?

I absolutely love Bibi’s in Dublin 8. I go for breakfast or brunch at least once a week. I also like the shops on Drury Street, especially the Irish Design Shop. Another favorite of mine is Light House Cinema. It is not just a cinema! You can hang out on the couches playing board games or having a drink and they do all sorts of events every month, including cinema book clubs, themed screenings, as well as current films. And of course, my favourite local pub is Anseo. It’s a favourite haunt of Aiden Gillen from “Game of Thrones” and they have a great beer selection.

 

05/20/2014

Day in the Life of a Yelp Scottsdale Account Manager

Posted by Roselin R.

Today, we’re profiling Danielle P., an Account Manager in our Scottsdale office. Before we get into the Q&A, let’s learn more about what makes Danielle a stellar Yelployee from her manager, Bethany H. Already envisioning a career at Yelp? Check out yelp.com/careers. We’re hiring!

As of this month, Danielle has been at Yelp for a year! She is, hands down, one of the most coachable Account Managers I have worked with and has the best attitude on the floor. Danielle’s persistence and commitment to excellence has helped her not just weather the storm of a tough day in AM land, but to conquer it with a big smile on her face. She is the definition of someone who plays well with others. I have received numerous pings from Sales Managers & Account Executives complimenting Danielle, pointing out her willingness to go above and beyond to always make sure we’re doing what’s best for Yelp and the client. Yes, she’s a top tier AM numbers-wise, and that’s a huge testament to her work ethic, but the mentality she brings to the table every day is what sets her apart from the rest. This is someone you always want on your team!

 

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Danielle P., Account Manager

1. Why do you love being a part of the Yelp team?

Yes, the fully-stocked kitchens are uh-may-zing, department-wide catchphrase tournaments really do happen, and we don’t even blink an eye when our director zooms around the office on a scooter or a team busts out in a dance party, but what really sets Yelp apart is the people and the culture. We might all be super competitive and go-getters, but that never stops anyone from going above and beyond to help out a coworker. Bottom line: we work ridiculously hard, but we have a wicked-fun time in the process -- what more could you ask for?!

 

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Work hard, play hard. That’s our motto!

2. What is a typical day in the office like for you?

A typical morning starts between 7 and 7:15, and it ALWAYS begins with a big ol’ cup of joe from the kitchen. The beginning part of my morning is spent organizing and structuring my day: who I need to call, what tasks need to be completed, and what is the most efficient way to get them all done. Once my day is outlined, I hit the phones. Coming from a family that owns a small business, talking to business owners is my favorite part of the job! Throughout the day I do everything from address client questions and concerns to offer recommendations on how to optimize their program with Yelp. The way I see it, business owners are the experts in their field, and it’s my job to be the “Yelp expert” - their go-to person about all things Yelp.

3. What’s your advice for someone who might be interested in the Account Manager role at Yelp?

The best advice I can give to someone interested in the Account Management role is to be flexible. No matter how organized or meticulous you are, hiccups always happen! The ability to be flexible, roll with the punches, and make the most of a tough situation is a hallmark of all of our top Account Managers. I’d also say being curious is a HUGE key to success in this position. We work with tons of business owners in industries that (at least initially) you may not know a ton about. Ask questions! Business owners are passionate about their work and L-O-V-E sharing. You will never know everything there is to know about an industry (the challenges they face, the terminology they use, the latest advancements) unless you take the time to inquire about it. So don’t be afraid to be curious and let them be the expert!

4. What’s your favorite thing about living in Phoenix? What are you up to when you’re not at work?

Okay, the fact that it’s sunny darn near 365 days a year is reason enough to love Phoenix. But on top of that, there is never a short supply of activities and events going on. Want to go hiking? Go ahead and tackle Camelback or the Superstition Mountains. Sports fanatic? Grab a couple friends and head to a spring training, football, basketball, or hockey game. Want a killer happy hour? Head on out to Old Town Scottsdale. Want to scout out some hip local artists or musicians? Make sure you head out to First Friday! Phoenix is definitely a diamond in the desert (see what I did there!), and an amazing place to call home.

5. What are a few of your current favorite local businesses?

If you love authentic Mexican food with a kick, do yourself a favor and stop in to Los Dos Molinos. This place offers some of the best food around and is tucked away on the side of the road (seriously, you will probably drive right by it, even when you’re looking for it). It’s the epitome of that hole-in-the-wall you probably never would have found without Yelp.

After a long week, there’s no better way to let off some steam than to laugh until your cheeks hurt at The Comedy Spot. This place is small, so you are ALWAYS close to the action and there really is no bad seat in the house. They always have great talent and I’ve never left there in anything short of a euphoric mood!

Thecomedyspot

The Comedy Spot in Phoenix, AZ

While I consider myself well-versed in a lot of things, cars aren’t one them. The guys at Highline Auto Imports are honest, sincere, and friendly to boot. They will likely offer to make you a cup of coffee when you walk in or sit and chat with you while you wait for your car to be completed. On top of that, if they can’t complete the work themselves, or know of a place that can do it cheaper, they point you in the right direction. You won’t be disappointed.



03/10/2014

Day in the Life of a Phoenix Yelp Account Executive

Posted by Ellie L.

Allow us to introduce you to Sarah L. Based in Yelp’s Phoenix Office, she is positively beaming with her upbeat attitude.  This little ball of sunshine keeps her teammates motivated by always striving to be her best, even in the stormiest of weather.  She takes a break from her busy schedule to give you the inside scoop on why she loves working as an Account Executive!

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What did you do before coming to Yelp?

Before Yelp, I worked as an Executive Team Leader for Target in stores. As my first job after graduating from USC, I was really lucky to get the chance to open a new Target store with a team in California.

After being there for a while, I was ready for a change -- I started looking for a career in sales to challenge myself. That's how I found Yelp!

How did you first hear about Yelp and the job opening?

I absolutely love traveling and had used Yelp to find the best restaurants in the areas I visited. When I started looking into sales positions I saw a posting on my university's career website and thought Yelp would be a great fit.

What's your title at Yelp and how long have you been with the company?

I'm a Senior Account Executive and have been with Yelp since June 2012.

What comprises a typical day for you?

I typically start the day with a few phone calls to break the ice early as soon as I arrive. After that, I grab coffee and breakfast (thanks to the free Yelp kitchen!) to kickstart my day. I review my calendar and make sure I'm prepared for everything scheduled, and then I take ten minutes to read a quick article about Yelp or sales tips. Throughout the day, I call local business owners and help them get "plugged in" to Yelp. I set up appointments with businesses across industries to teach them about Yelp and how to better leverage their traffic through the Yelp Advertising program.

What's the best part of working for Yelp?

The best part of working here is knowing that I'm working towards something greater than monthly sales goals. Knowing that I'm helping businesses grow makes me feel accomplished at the end of every day. It's exciting to see Yelp grow larger and larger and businesses that I've signed up in the program continue to do better and better because of our growth.

What is your favorite perk at Yelp?

The benefits are amazing. We have great health and medical benefits, a gym subsidy, and even a shared ride incentive program. Also, we have some pretty awesome off-sites with our team and company (like the talent show) to bond with fellow Yelp workers. Oh, and who can forget the kitchen. So I named seven of my favorite perks. :)

What has been your favorite memory at Yelp?

My favorite memorie(s) at Yelp are LWOMs or the "last week of the month." For anyone who's experienced one, they know that it's usually when the magic happens. We like to say that anything is possible in LWOM. The energy is high and the music is loud; sometimes we have fun events like glow-in-the-dark calling parties. It's the best part of the month to really feel the camaraderie in the office. Everyone works hard and feels passionate about what they're doing. And who knows, you might even land yourself a hat trick (three transactions in a day).

What separates Yelp from other places you've worked?

The Yelp Culture: we definitely work hard but have a lot of fun doing it. For example, most teams have a theme and decorate their pod accordingly. When we close a deal we hit the gong and play our team song to celebrate. Throughout the day you’ll hear outbursts of clapping and cheering happening on the sales floor.

Finally, what would be your one piece of advice for someone interested in your role?

Always stay positive. This job is a lot of fun, but there are always some ups and downs (as with everything). Learn to celebrate all your wins and learn from some of your mistakes. That's how we all get better!

Ein Tag im Leben eines Yelp Account Executive in Hamburg

Posted by Roselin R.

Sagt “Moin Moin” zu Eric 'Pappers' Papstein – einer von Yelp Deutschlands erfolgreichsten Account Executives. Eric ist ein eifriger semi-professioneller Fußballspieler und engagierter Bartzüchter und hat sich in seiner kurzen Zeit bei Yelp zu einer Erfolgstory entwickelt. Durch seine ruhige, fokussierte und fleissige Arbeitsweise ist Pappers konstant an der Spitze der Sales Tafel und immer der erste, der sich einen Drink am Freitag nach der Arbeit einschenkt.

 

Was hast du vor Yelp gemacht?

Bevor ich bei Yelp gestartet bin habe ich 5 Jahre als Speditionskaufmann gearbeitet unter anderem für Unternehmen wie DB Schenker und die Süderelbe Logistik. Hauptaufgabe war die Abwicklung von Import & Export Aufträgen.

Ich habe also ohne Sales-Erfahrung bei Yelp gestartet. (abgesehen von ein paar erfolgreichen Verkäufen bei Ebay ;) )

Wie hast du von Yelp und der offene Stelle erfahren?

Ich war gelangweilt und nicht wirklich glücklich mit meinem alten Job. Ich hab ein neues Abenteuer gesucht und über einen Freund von mir bin ich dann auf Yelp gestoßen. Die Idee und das Produkt haben mir gefallen und ich habe mich sofort beworben.

Was ist dein derzeitiger Titel und wie lange bist du schon bei Yelp?

Ich bin Account Executive und arbeite seit 10 Monaten bei Yelp.

Was beinhaltet ein typischer Tag bei Yelp für dich?

Ich fahre jeden Tag 15 Minuten mit der U-Bahn zur Arbeit. Als erstes checke ich meine Emails und decke mich mit genug Essen und Trinken für den Tag ein. Und dann gehts auch schon an die Scheibe.

Was ist das Beste daran, bei Yelp zu arbeiten?

Fast alle meiner Kollegen haben unterschiedliche Backrounds, man lernt also ganz einfach viele verschiedene Charaktere kennen. Ich finde die Yelp Mentalität einfach klasse. Es ist ein sehr modernes und dynamisches Unternehmen und man hat die Möglichkeit (je nach dem wie hart man arbeitet) hier richtig Karriere zu machen.

Was ist dein Lieblings-Bonus bei Yelp?

Ich muss gestehen: die Snackbox und die Friday-After-Work-Bar finde ich klasse!

Was ist das tollste, was dir bis jetzt bei Yelp passiert ist?

Meine erste Promotion nach 2 Monaten ! Die nächste ist schon in Sichtweite ;)

Was unterscheidet Yelp von anderen Arbeitsplätzen, bei denen du bis jetzt gearbeitet hast?

Bei Yelp fühle ich mich wirklich als ein Teil der Firma und eines wachsenden Unternehmens. Jeder hilft hier dem anderen und alle verfolgen das gleiche Ziel. Es wird hier wirklich sehr darauf geachtet dass man sich weiterentwickelt und sich wohl fühlt.

Zum Schluss, was ist dein Ratschlag, an all diejenigen da draussen, die auch an der Rolle interessiert sind?

Arbeite hart, sei positiv und lass dich von kleinen Nackenschlägen nicht ruterziehen. Wenn du jeden Tag positiv an die Sache rangehst und versuchst dich zu verbessern steht einer erfolgreichen Karriere bei Yelp für dich nichts im Wege.

Oder in anderen Worten – Lebe einfach die Yelp Values: Sei authentisch, hartnäckig, Sei kein Langweiler und spiel fair ;)

Day in the Life of a Yelp Hamburg Account Executive

Posted by Roselin R.

Say “Moin Moin” to Eric 'Pappers' Papstein – one of Yelp Germany's most successful ever Account Executives. A keen semi-professional footballer and dedicated beard grower, Eric has been a huge success in his short time at Yelp. Calm, focused and very hard working Pappers is always at the top of the sales board and always the first to get a drink on Friday after work.

 

 

What did you do before coming to Yelp?

I had worked for 5 years as forwarding merchant for companies such as DB Schenker and Süderelbe Logistik. My main task was the processing of import and export orders. Thus, I started at Yelp without any selling experience!

How did you first hear about Yelp and the job opening?

I was quite bored and not very happy with my last job. I was looking for a new challenge and bumped into Yelp via a friend. I really liked the idea and the product from the start and applied immediately.

What's your title at Yelp and how long have you been with the company?

I am an Associate Account Executive, and I have been with Yelp for 10 months.

What comprises a typical day for you? 

I need around 15 minutes with the metro to get to the office. At first I check my emails, and then I get stocked up with food and drinks for the day. And then it's about time for hitting the phone!

What's the best part of working for Yelp?

Almost all of my colleagues have different backgrounds, and it is great to get to know so many various characters. I really like the Yelp mentality. We are a modern and dynamic company and you have the possibility (depending on how hard you work) to build up a great career.

What is your favorite perk at Yelp?

I have to confess that I am a huge fan of the free snacks and drinks and of our Friday after work bar!

What has been your favorite memory at Yelp? 

My first Yelp promotion after 2 months! And the next one is already within eyeshot :)

What separates Yelp from other places you've worked?

At Yelp I really feel a part of the whole team and of a fast-growing international company. Everybody is helping each other and very supportive as we all pusue the same goal. What I like a lot is that Yelp wants you to advance in your job and personality, and does everything to make you feel at ease at work.

Finally, what would be your one piece of advice for someone interested in your role?

Work hard, be positive and don't let yourself get dragged down by setbacks. If you start off your day and the things to do in a positive way and you try continuously to improve yourself, nothing will stand in your way to a successful career at Yelp.

Or in other words – live the Yelp Values: be authentic, tenacious & unboring and play well with others!

 

02/14/2014

Inside the Walls of Yelp: London

Posted by Roselin R.

 

02/13/2014

Inside the Walls of Yelp: New York

Posted by Roselin R.

 

Inside the Walls of Yelp: San Francisco

Posted by Roselin R.