04/23/2015

How to impress your boss at work (the right way)

Posted by Roselin R.

Screenshot 2015-04-23 08.41.50

By Fortune Insider

MPW Insider is an online community where the biggest names in business and beyond answer timely career and leadership questions. Today’s answer for: How do you stay motivated at work? is written by Erica Galos Alioto, vice president of local sales at Yelp.

I am most motivated when I’m learning something new, which is why I always try to engage in at least one project outside of my everyday responsibilities at work. This can be something directly related to my role at work, like completely rethinking a particular process that we may have had in place for years, or a side job, inside or outside of my company. After a number of years in a particular role, you (hopefully) start to master it, and become more of a teacher than a student. So finding outside interests that create value and allow me to learn are key to staying motivated in my day job.

However, there are a few things to consider when you’relooking for a new project at work. First, assess whether or not it’s appropriate to simply ask your manager for more interesting work. Often times when employees ask me for an additional opportunity I don’t have one immediately available. To ensure your boss will think of you when new opportunities arise, it’s best to show a deep interest in a particular aspect of the business. This way, when a projectcomes up in that area your manager will automatically think of you.

But perhaps the best way to get a new project is by startingthe project yourself. For example, by saying “I’ve been thinking a lot about how we do XYZ and I think we could do it better. Would you mind if I took a stab at a new way of doing this and test it out?” I love receiving this kind of interest from my team, for two reasons. First, showing this kind of initiative makes my job easier because it allows me to see the areas of interest and begin to create a path for my employees to expand upon those interests. And second, it shows me they are engaged in the business and thinking strategically about it, rather than just going through the motions. Additionally, it’s a great way to stand out from your peers. When I’m making promotion decisions within my team, I often seriously consider the people who are finding ways to add value beyond what is expected of them.

If you’re interested in pursuing a side job outside of your current position, the best piece of advice I can offer is be sure to vocalize that interest. A few years ago, my company started a new foundation. I wanted to be involved, so Iasked how to get more information on the initiative. Before I knew it, the CEO and COO asked me to join the foundation’s board. If I didn’t express my interest directly to them, they never would have known I wanted to get involved. The work I am doing on the Yelp Foundation is some of the most fulfilling work I do, and as a result, serves as a motivator for me to do even better work in my day job.

 

03/24/2015

Yelp voted 10 coolest companies to work for in the Bay Area!

Posted by Roselin R.

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Headquartered in San Francisco, Yelp helps consumers discover, connect with, and review local business, which includes everything from restaurants to doctors and dog groomers in cities around the U.S. and 29 countries. Company culture is based on creating an energetic work environment with a collegial atmosphere. Yelp employees widely appreciate this fun and friendly atmosphere as well as the open management style. As one employee states, “My manager listens to me and responds to issues within reason. The sense of ownership of what we are doing is tremendous, and I’m proud to say I work here. I feel valued and wake up excited to go to work.”

Yelp also encourages employee development by providing formal leadership development programs, onsite training, weekly one-on-one meetings, and quarterly conversations with managers. In addition, employee perks include an onsite barista, stocked kitchens, a nap room, game rooms, and colorful event celebrations. Each quarter, managers plan off site outings with their team to build camaraderie and take their mind off of work.

Community service is encouraged through the Yelp Foundation, created to support community and small business growth by making grants to local nonprofits that are actively engaged in those initiatives. At the end of the day, Yelp strives to be a company that people are excited to work for and where employees are truly passionate about local businesses.

 

03/09/2015

Yelp Chicago Office

Posted by Roselin R.

 

03/06/2015

Yelp opens in Merchandise Mart; office is its first in Midwest

Posted by Roselin R.

Screenshot 2015-03-06 09.32.07

Last year, Yelp announced it would open a Chicago office and employ 300 people.

By the time Mayor Rahm Emanuel cut the ribbon Thursday to officially open Yelp’s first Midwest office, that commitment had grown to 400. That office is on the fourth floor of the Merchandise Mart.

“This is an iconic building and it’s a testament to Chicago’s past, but with 1871 here, Yelp here, with also Motorola upstairs, we’re reinventing the future,” said the mayor, mentioning other innovation and technology companies that have moved to the building.

Yelp, an online business review company, is expected to hit that 400-employee target in the next 12 to 18 months, according to a press release distributed by the mayor’s office.

“I’m excited because this is much bigger than what we initially thought,” the mayor said. “When a CEO finally says ‘OK, we’ll open up an office, we’ll take it as a pilot and that means 400 jobs coming to the city of Chicago, I like a lot of pilots like that.”

Chicago was a “perfect home” for Yelp’s only Midwest office, said the company’s co-founder and CEO Jeremy Stoppelman.

“Chicago is a vibrant town that prides itself on local businesses and the talent of its people,” said Stoppelman. “We chose Chicago to tap into the city’s extensive talent pipeline.”

To do that, Yelp is partnering with Skills for Chicagoland’s Future, a public-private partnership that matches job-seekers with companies that are hiring. SCF works primarily with unemployed and underemployed Chicagoans; it will be in charge of screening candidates and submitting applications to Yelp for review.

“This city is about great jobs, great places to work and great places to give everybody a chance at a job,” said Marie Trzupek Lynch, SCF’s president and CEO.

Partnerships, new companies and investment in education and public transportation “ensures that Chicago has a future that it didn’t have four or five years ago,” said Emanuel, who is in a tight mayoral race; he faces Jesus “Chuy” Garcia in an April 7 runoff election. “We need to do the hard things, the necessary things to build [a bright future].”

Yelp, founded in 2004, has offices in 29 countries. Chicago’s new hires will join more than 3,000 Yelp employees worldwide, Stoppelman said.

The open-concept Chicago office, which Stoppelman said is one of the company’s most historic offices, has a training room, a cafeteria and a “genius bar” modeled after Apple’s.

“[The office] is really about making Yelp a household name when it comes to reviews and really to encourage people to connect with great local businesses,” said Nicole Warshauer, Yelp’s regional community manager. “Having the office in Merchandise Mart is really important and is kind of speaking to that, making sure we are well-connected and supporting the city.”

 

 

 

Working moms: Stop pretending everything is perfect

Posted by Roselin R.

Honest and open conversations are necessary for keeping mothers in the workplace.

MPW Insider is an online community where the biggest names in business and beyond answer timely career and leadership questions. Today’s answer for:If you’re a working mom — have you experienced workplace bias? If so, how do you respond? is written by Erica Galos Alioto, vice president of Local Sales at Yelp.

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I am fortunate enough to work at a company that places great value on working moms, and have worked here ever since having kids, so I can’t say I have ever experienced the kind of bias Katharine Zaleski describes in her article. I do think, however, that it’s important for those who manage or work alongside working moms to be aware that many of us tend to put a lot of pressure on ourselves to prove we can do it all, and it’s helpful when our managers or peers can take some of the pressure off.

Returning to work after maternity leave is difficult (as anyone who has done it knows). Typically, when women return from maternity leave, we are getting very little sleep (4-5 hours max.), are experiencing hormone overload, and are struggling with confidence as we have been absent from a role for 6-12 weeks (or longer in some cases). In addition to feeling at our worst both physically and in terms of body image. Add to this the fact that someone has taken over our role while we were out, which can make transitioning back into it awkward and the fact that many moms experience separation anxiety from being away from their infant for the first time.

All of these factors can lead working moms to become overly stressed and consumed with feelings of guilt – a feeling that they are never able to give 100% to any part of their life. I certainly felt this way the first year or so after I had each of my children. But then I realized something: as a working mom, I have a unique value. Not only do I bring a perspective that is different from many others, but I can also be a role model for other women (and men) in the organization who plan to have children at some point. Finally, as Zaleski points out in her article, because I have a limited amount of hours I can spend at the office, I became much more efficient and productive. I can get more done in 8 or 9 hours than I used to do in 10, because I don’t have the luxury to be able to waste time when I’m at work.

I am part of a mothers group at work, which, among other things, provides support to new moms who are coming back to work and trying to navigate this experience. It often means just having open, honest conversations with our managers about what we are experiencing and finding a healthy balance that works for everyone. I found that when I did so, and stopped pretending like everything was perfect, my manager was completely supportive, and never flinched if I unexpectedly had to work from home once in a while because of a sick child, or if I was going to be in a little late because something was happening at my child’s school and it was important to him that I was there. The more supportive we can be of mothers in the workplace, the longer working moms will stay there.

02/10/2015

Welcoming Eat24 to the Yelp Family

Posted by Roselin R.

Eat24 joined the Yelp Platform as a transaction partner in 2013 and since then we’ve been looking at them, well, the way they look at bacon.  We couldn’t resist any longer and I’m excited to announce that we have officially brought them into the Yelp family!

For those of you who haven’t used the service, its mission is to keep you from having to cook, shop, or wear pants. Eat24 is an online food ordering app and website that covers about 20,000 restaurants across the country. As a Yelp Platform partner, they’ve been a valuable driver of our growth in the restaurant category while continuing to build an impressive business of their own.

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Online and mobile food ordering is still in its infancy and restaurant and food searches are extremely popular on Yelp. We believe that the acquisition of Eat24 will allow us to build a better, more seamless ordering experience for consumers that we can grow through 2015 and beyond.

We are excited to welcome the Eat24 team to Yelp as we work on delivering the best local search and transaction experience available to consumers and great local businesses.

 

 

12/12/2014

Phoenix Business Journal - Best Place to Work Award

Posted by Roselin R.

By: Elisabeth F.

Last year, we were fortunate enough to be named the Phoenix Business Journal’s Best Place to Work in the large business category, and this year we’ve done it again! Yelp Scottsdale is officially the Best Place to Work two years running, and we couldn’t be more proud of what our people have accomplished over the last 12 months.

The competition was stiff, with over 125 of the valley’s top companies vying for the coveted #1 title. The winners were determined based on results from an internal survey that covered everything from benefits to office environment, and over 250 of Yelp’s employees took the time to share their opinions. The results were overwhelming - maybe it’s because of the fully-stocked kitchens all around the office, or perhaps it’s because of the open-concept working environment that makes people feel so at-home, but whatever the case may be, people really do love working at Yelp!

With 2015 right around the corner, we’re more determined than ever to keep our #1 spot, but we can’t do it alone. If you’re looking for a company with great benefits, an industry-leading training program, and an environment where your professional growth is our number one priority, we know just the place! If you’re interested in joining the Yelp team, check out our open positions at www.yelp.com/careers and follow us at @yelpcareers.

 
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11/26/2014

Intro to Yelp

Posted by Roselin R.

 

11/19/2014

Intro to Yelp Ads

Posted by Roselin R.

 

Pipe Dreams: Frank’s Story

Posted by Roselin R.

For today’s small businesses, online reviews can have a big impact on success. We recently heard about Frank (affectionately known by his customers and friends as “the Fizman”), a plumber in Downey, California who started off homeless and built a thriving business, thanks in part to online word of mouth. After years of struggling with poverty, he decided to pursue a future in the plumbing industry. Upon receiving his contractor’s license, he posted his business, Fiz Plumbing, to Yelp, and the rest is history.

Frank’s focus on honesty, authenticity, and great customer service resonated with our community of Yelpers, and the positive reviews came rolling in. His story goes to show how great small businesses can reap the benefits of online word of mouth and find success based on the value of their reputation, not just the size of their advertising budget. In fact, a Boston Consulting Group study found that small businesses saw an average of $8,000 in annual revenue from Yelp just by claiming their free Yelp business page.

Watch the video below to see Frank’s story. You’ll laugh, you’ll cry, and, if you live in the Los Angeles area, you’ll want to bookmark Fiz Plumbing for your next water pipe emergency.