Welcoming Eat24 to the Yelp Family

Posted by Roselin R.

Eat24 joined the Yelp Platform as a transaction partner in 2013 and since then we’ve been looking at them, well, the way they look at bacon.  We couldn’t resist any longer and I’m excited to announce that we have officially brought them into the Yelp family!

For those of you who haven’t used the service, its mission is to keep you from having to cook, shop, or wear pants. Eat24 is an online food ordering app and website that covers about 20,000 restaurants across the country. As a Yelp Platform partner, they’ve been a valuable driver of our growth in the restaurant category while continuing to build an impressive business of their own.

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Online and mobile food ordering is still in its infancy and restaurant and food searches are extremely popular on Yelp. We believe that the acquisition of Eat24 will allow us to build a better, more seamless ordering experience for consumers that we can grow through 2015 and beyond.

We are excited to welcome the Eat24 team to Yelp as we work on delivering the best local search and transaction experience available to consumers and great local businesses.




Phoenix Business Journal - Best Place to Work Award

Posted by Roselin R.

By: Elisabeth F.

Last year, we were fortunate enough to be named the Phoenix Business Journal’s Best Place to Work in the large business category, and this year we’ve done it again! Yelp Scottsdale is officially the Best Place to Work two years running, and we couldn’t be more proud of what our people have accomplished over the last 12 months.

The competition was stiff, with over 125 of the valley’s top companies vying for the coveted #1 title. The winners were determined based on results from an internal survey that covered everything from benefits to office environment, and over 250 of Yelp’s employees took the time to share their opinions. The results were overwhelming - maybe it’s because of the fully-stocked kitchens all around the office, or perhaps it’s because of the open-concept working environment that makes people feel so at-home, but whatever the case may be, people really do love working at Yelp!

With 2015 right around the corner, we’re more determined than ever to keep our #1 spot, but we can’t do it alone. If you’re looking for a company with great benefits, an industry-leading training program, and an environment where your professional growth is our number one priority, we know just the place! If you’re interested in joining the Yelp team, check out our open positions at www.yelp.com/careers and follow us at @yelpcareers.

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Intro to Yelp

Posted by Roselin R.



Intro to Yelp Ads

Posted by Roselin R.


Pipe Dreams: Frank’s Story

Posted by Roselin R.

For today’s small businesses, online reviews can have a big impact on success. We recently heard about Frank (affectionately known by his customers and friends as “the Fizman”), a plumber in Downey, California who started off homeless and built a thriving business, thanks in part to online word of mouth. After years of struggling with poverty, he decided to pursue a future in the plumbing industry. Upon receiving his contractor’s license, he posted his business, Fiz Plumbing, to Yelp, and the rest is history.

Frank’s focus on honesty, authenticity, and great customer service resonated with our community of Yelpers, and the positive reviews came rolling in. His story goes to show how great small businesses can reap the benefits of online word of mouth and find success based on the value of their reputation, not just the size of their advertising budget. In fact, a Boston Consulting Group study found that small businesses saw an average of $8,000 in annual revenue from Yelp just by claiming their free Yelp business page.

Watch the video below to see Frank’s story. You’ll laugh, you’ll cry, and, if you live in the Los Angeles area, you’ll want to bookmark Fiz Plumbing for your next water pipe emergency.






Want to Work at Yelp? Intern with Us First!

Posted by Megan C.

In June 2014, we welcomed 21 interns from 16 Universities to be a part of our 2nd Annual Summer Sales Internship. This year, our NYC, San Francisco and Phoenix offices participated. Each office matched interns with top Account Executives, who showed them the ropes through an 8 week intensive sales experience.

The Sales Internship is modeled after our full time Account Executive role. Noor E., an intern from UC Davis said, “I really like how this is a snapshot of what it would be like to work at Yelp.” Each intern went through formal sales training to learn about the company mission and business model, as well as our advertising product and how it could benefit small business owners all over the country.

Phoenix Interns and Top Account Executives on First Day

 In addition to learning the Yelp sales cycle and working on deals with top Account Executives, the Interns had access to Sales Directors, our Vice President of Sales and even sat down with Jed Nachman, our Senior Vice President of Revenue for a Q&A. Zander N., from Kenyon College, said “With Yelp, I feel like it could lead to something, and what I'm doing every day has meaning."

A summer at Yelp wouldn’t be complete without all of the perks of being an employee, which includes: fully stocked kitchens, access to game rooms including ping pong tables and several office outings with the team. At the end of summer, interns were treated to an offsite with the top Account Executives they’d worked with.


 NYC Interns with Program Manager, Lindsay I. at the end of summer bowling offsite.

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San Francisco interns at the end of week 1

 Many of our interns were offered full time Sales roles after concluding their Internship and will be joining our team after they graduate. “I'd like to come back as an Account Executive. I'd like to come back now - I wish I was graduating - but I have to wait a few more months!" Juliana K.

Interested in joining the next class of Yelp Sales Interns?

Full details are posted to yelp.com/careers 


How to Get a Job at Yelp

Posted by Roselin R.

If you're looking for the best anything in your neighborhood, check out Yelp.com for reviews and recommendations. The site was founded in 2004 to connect consumers with great local businesses like hair salons, plumbing companies, and restaurants. Now an average of 138 million users visit the site each month and write more than 61 million local reviews.

A job at Yelp will build your skills in communication, sales, and engineering as you connect with local businesses in sales roles or code a beautiful site or app behind the scenes. Employees mix work and play in offices across the country and in Europe — the New York office has a game center with Playstation, and there's Keg Time, a hackathon creation that allows the New York team to have virtual happy hours with the offices in San Francisco and Phoenix.

Employees work hard at Yelp, too. If you do well in your department you can find yourself in the Presidents Club — a elite group of top producers within that company that are sent on a fully paid trip to Mexico. 

Interested in applying for a job at Yelp? In partnership with Jobvite, We spoke to the Sales Recruiting Manager Roselin Romney on what she looks for in the perfect candidate: 

Know the Nuts and Bolts of the Position 
Whether the job they are applying for is selling online advertising or developing algorism, the perfect candidate is bursting with enthusiasm for even the smallest part of the job. Our employees must be passionate about our mission: connecting people with great local businesses.

Think Locally
A passion for local communities and businesses is something everyone at Yelp shares. As our CEO says, if you're going to start a business, make sure it's one you won't get tired of thinking about 24 hours a day. Everyone at our company believes in our product and is excited to be able to share that with our customers. 

Enjoy a Good Hackathon
The engineering team holds quarterly hackathons to stay on their toes and challenge themselves. The ideas that the engineers come up with during the hackathons help advance the functions of Yelp.

Realize Your Goals
Each member of the Yelp Sales Development Program is provided training from the top sales executive on the floor. The employees are given a clear goal they must meet in order to get the next promotion.

Be a Cheerleader
Not literally (though a former NFL cheerleader is a member of the Yelp team). The sales team celebrates each new client with a bang on a gong and a round of applause.

Apply here. 





Day in the Life of a Yelp Scottsdale Account Executive

Posted by Roselin R.

Our next ‘Day in The Life’ spotlight features Suzanne “Suz” D., who started at Yelp in 2011 after years of experience handling collections and working as a massage therapist. She became an Elite Account Executive in 2013 thanks to her consistent work ethic and passion for Yelp. Her manager Rachel K. says she’s one tough cookie! According to Rachel, Suz’s belief in Yelp is very contagious and becomes clear very quickly on every call she makes. Think you’ve got what it takes to be the next Suz? Head on over to yelp.com/careers!

headshot.jpg Suz D., Account Executive

1. Why do you love being a part of the Yelp team?

From the moment I walked into the Yelp office, I was greeted with smiles. I noticed that the people there wanted to give 100% and were excited to be at work. Being part of a team is a great experience because we all genuinely help each other and want our co-workers to excel at their job.

2. What is a typical day in the office like for you?

The role of a sales person can have a negative connotation to it. As a sales organization, we work hard to break that stigma. I speak openly and honestly with the businesses I work with. I take pride in working with businesses that I feel will benefit greatly from our programs. I am proud to work for a company that stands strongly behind its mission.

unnamed.jpg Suz and friends getting in the Halloween spirit at Yelp’s Phoenix office.

3. What’s your advice for someone who might be interested in the Account Executive role at Yelp?

This is truly a fast-paced atmosphere. The phrase “work hard, play hard” is a true depiction of our company. You need to be a motivated person that knows when to focus on the job at hand. This job can come with its challenges and, at times, being on the phone all day can be draining, but how you handle it is what determines your success. You just never know what is going to happen from minute to minute - that’s what makes this job fun!

4. What’s your favorite thing about living in Phoenix? What are you up to when you’re not at work?

I moved to AZ 10 years ago from the East Coast. The area is rich with things to do and events to check out. There are plenty of outdoor activities to keep you occupied - from skydiving, to ziplining, rafting, hiking and so much more. I love trying new things. My most recent obsession is ziplining over the Wildlife Park. Yup, that’s right... 75 feet over lions and tigers and bears! I also enjoy chilling with my husband, or my friends at happy hour. Next I’m going to try flying trapeze classes!

l.jpgFocal Point Salon in Phoenix 

5. What are a few of your current favorite local businesses?

First off, Gilbert Yoga is the best yoga studio ever! They are everything yoga stands for - “authentic” as 1 Yelper puts it. For good eats, Joyride Taco House is my newest favorite place. It’s a great spot to chill with a couple friends. They have great food, fun drinks and, to top it off, it’s dog friendly. Finally, my friends and family know how I am about my hair. Sean at Focal Point Salon is the best stylist in town. You’re just gonna have to trust me on this one!


Day in the Life of a Dublin Yelp Associate Account Executive

Posted by Roselin R.

Say “buenos dias” to Ines C., an Associate Account Executive in Yelp’s Dublin office. Ines’ manager Estefania V. gives us the backstory on how she came to be a Yelployee. Sound like your dream job? Check out yelp.com/careers. We’re hiring!

Ines was working in a restaurant in London when a Yelp sales rep called to speak with her boss about Yelp’s advertising programs. She liked what she heard, and asked the sales rep if Yelp was hiring. She aced her interviews and joined the team in November 2013. When she was just four months on the job, Ines was chosen as part of a select group to open the Dublin office in March 2014. In April, her sixth month on the job, she was the top seller in local sales for Europe.

photo (2).JPGInes C., Associate Account Executive 

1. Why do you love being a part of the Yelp team?

I started in the London office and got chosen to come launch the Dublin office. I’m really glad I did because I love coming into the office every day. We have the most amazing space overlooking Iveagh Gardens. The energy is great, and everyone works really hard but we also know how to have fun whilst doing it!

collage.jpgYelp’s European headquarters in Dublin

2. What is a typical day in the office like for you?

Every day I come in and make myself a cup of coffee before jumping on the phones. We have a pretty good espresso machine that makes all the difference in the morning. I spend hours every day talking to small business owners but I always try to make it fun. I love finding new businesses who have a great Yelp page and helping them understand how Yelp can benefit their business.

3. What’s your advice for someone who might be interested in the Account Executive role at Yelp?

To do well in this job I think the key is to be really positive and you have to be willing to work very hard, especially in your first few months on the job when you’re learning the ropes. It’s not easy to make a business owner understand that Yelp is the right investment for them, but when you do, it’s completely worth the effort.

4. What’s your favorite thing about living in Dublin? What are you up to when you’re not at work?

Dublin is a small city - a big change coming from London. I love being able to walk everywhere. I don’t miss public transport at all! Despite being small, it’s a really lively place. Everyone here is really friendly and open - the pubs are always spilling out into the streets and as soon as the sun comes out, terraces all over town start buzzing. The live music scene is also really great. All sorts of international bands pass through Dublin, and there’s always some Celtic music to be heard at a local pub.

 irish design shop 2.jpg                                                                Irish Design Shop

5. What are a few of your current favorite local businesses?

I absolutely love Bibi’s in Dublin 8. I go for breakfast or brunch at least once a week. I also like the shops on Drury Street, especially the Irish Design Shop. Another favorite of mine is Light House Cinema. It is not just a cinema! You can hang out on the couches playing board games or having a drink and they do all sorts of events every month, including cinema book clubs, themed screenings, as well as current films. And of course, my favourite local pub is Anseo. It’s a favourite haunt of Aiden Gillen from “Game of Thrones” and they have a great beer selection.



Day in the Life of a Yelp Scottsdale Account Manager

Posted by Roselin R.

Today, we’re profiling Danielle P., an Account Manager in our Scottsdale office. Before we get into the Q&A, let’s learn more about what makes Danielle a stellar Yelployee from her manager, Bethany H. Already envisioning a career at Yelp? Check out yelp.com/careers. We’re hiring!

As of this month, Danielle has been at Yelp for a year! She is, hands down, one of the most coachable Account Managers I have worked with and has the best attitude on the floor. Danielle’s persistence and commitment to excellence has helped her not just weather the storm of a tough day in AM land, but to conquer it with a big smile on her face. She is the definition of someone who plays well with others. I have received numerous pings from Sales Managers & Account Executives complimenting Danielle, pointing out her willingness to go above and beyond to always make sure we’re doing what’s best for Yelp and the client. Yes, she’s a top tier AM numbers-wise, and that’s a huge testament to her work ethic, but the mentality she brings to the table every day is what sets her apart from the rest. This is someone you always want on your team!



Danielle P., Account Manager

1. Why do you love being a part of the Yelp team?

Yes, the fully-stocked kitchens are uh-may-zing, department-wide catchphrase tournaments really do happen, and we don’t even blink an eye when our director zooms around the office on a scooter or a team busts out in a dance party, but what really sets Yelp apart is the people and the culture. We might all be super competitive and go-getters, but that never stops anyone from going above and beyond to help out a coworker. Bottom line: we work ridiculously hard, but we have a wicked-fun time in the process -- what more could you ask for?!



Work hard, play hard. That’s our motto!

2. What is a typical day in the office like for you?

A typical morning starts between 7 and 7:15, and it ALWAYS begins with a big ol’ cup of joe from the kitchen. The beginning part of my morning is spent organizing and structuring my day: who I need to call, what tasks need to be completed, and what is the most efficient way to get them all done. Once my day is outlined, I hit the phones. Coming from a family that owns a small business, talking to business owners is my favorite part of the job! Throughout the day I do everything from address client questions and concerns to offer recommendations on how to optimize their program with Yelp. The way I see it, business owners are the experts in their field, and it’s my job to be the “Yelp expert” - their go-to person about all things Yelp.

3. What’s your advice for someone who might be interested in the Account Manager role at Yelp?

The best advice I can give to someone interested in the Account Management role is to be flexible. No matter how organized or meticulous you are, hiccups always happen! The ability to be flexible, roll with the punches, and make the most of a tough situation is a hallmark of all of our top Account Managers. I’d also say being curious is a HUGE key to success in this position. We work with tons of business owners in industries that (at least initially) you may not know a ton about. Ask questions! Business owners are passionate about their work and L-O-V-E sharing. You will never know everything there is to know about an industry (the challenges they face, the terminology they use, the latest advancements) unless you take the time to inquire about it. So don’t be afraid to be curious and let them be the expert!

4. What’s your favorite thing about living in Phoenix? What are you up to when you’re not at work?

Okay, the fact that it’s sunny darn near 365 days a year is reason enough to love Phoenix. But on top of that, there is never a short supply of activities and events going on. Want to go hiking? Go ahead and tackle Camelback or the Superstition Mountains. Sports fanatic? Grab a couple friends and head to a spring training, football, basketball, or hockey game. Want a killer happy hour? Head on out to Old Town Scottsdale. Want to scout out some hip local artists or musicians? Make sure you head out to First Friday! Phoenix is definitely a diamond in the desert (see what I did there!), and an amazing place to call home.

5. What are a few of your current favorite local businesses?

If you love authentic Mexican food with a kick, do yourself a favor and stop in to Los Dos Molinos. This place offers some of the best food around and is tucked away on the side of the road (seriously, you will probably drive right by it, even when you’re looking for it). It’s the epitome of that hole-in-the-wall you probably never would have found without Yelp.

After a long week, there’s no better way to let off some steam than to laugh until your cheeks hurt at The Comedy Spot. This place is small, so you are ALWAYS close to the action and there really is no bad seat in the house. They always have great talent and I’ve never left there in anything short of a euphoric mood!


The Comedy Spot in Phoenix, AZ

While I consider myself well-versed in a lot of things, cars aren’t one them. The guys at Highline Auto Imports are honest, sincere, and friendly to boot. They will likely offer to make you a cup of coffee when you walk in or sit and chat with you while you wait for your car to be completed. On top of that, if they can’t complete the work themselves, or know of a place that can do it cheaper, they point you in the right direction. You won’t be disappointed.